Cancellations & Returns

How do I cancel my order?

If unfortunately you have to modify/cancel an order, please do so within 24 to avoid hours of placing the order.

If you wish to cancel your order after your product has been shipped, please contact us at +91-9930404205 or email on support@mysticwardrobe.com to inform about the cancellation.

Can I modify the shipping address of my order after it has been placed?

Yes. You can modify the shipping address of your order before we have shipped it, by contacting our customer support team on at +91-9930404205 or email on support@mysticwardrobe.com with your order ID.

I just cancelled my order. When will I receive my refund?

If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund within 72 hours if the product has not been shipped. In case the product was shipped, your refund will be issued once we receive the product back in the warehouse.

How do I return a product ?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. We will personally ensure that a brand new replacement is issued to you with no additional cost.

If you are not happy with your purchase and wish to return it, please fill the form below. Please make sure that the original product tag and packing is intact when you send us the product back.

In case of below mentioned conditions, the product will not be eligible for return or replacement.

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;

• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;

• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

• Any product purchased in Flash Sale/Clearance Sale

Please retain the shipping document and email us with the tracking number of the package.

We will send you a confirmation email as we receive the shipment at our warehouse and process refund/replacement.​

Does Mystic Wardobe pick up the product I want to return from my location?

We offer return pickups for majority of the orders. In areas where we have used speed post to deliver the products, our courier partners' services may not be available. In this case you will have to send the unused products back to us.